Online Shipping & Returns.
Shipping:
Canada: We offer free Canada-wide shipping for all orders over $999 CAD. Orders under $999 CAD will ship for a flat rate of $30 CAD.
US: Orders to the US ship for a flat rate of $50 CAD.
International: For orders outside of Canada and the US, please contact us for pricing and delivery timeframes.
Loloi rugs: Free shipping to Canada on all Loloi orders and flat rate of $60 to the US - please allow 2-4 weeks for delivery of in-stock items.
We ship all orders for in-stock items from our showroom via UPS with tracking. Please allow approximately 1-3 business days for us to pack and ship your order.
Returns:
We hope you love your Kasra Rugs purchase but if for any reason you’re not satisfied, we are happy to accept the item(s) for return under the following conditions:
You must notify us within 3 days of receiving your order.
The item(s) must be in their original condition.
The buyer is responsible for the return cost of shipping to send the item(s) back to us.
Loloi products are final sales and we are unable to accept returns or exchanges on these items.
All custom rug orders are final sale.
For in-stock items, we will refund the full amount minus our original shipping costs and a 5% restocking fee for the charges from our payment processors which are not refunded to us in the event of a return.
Please note that most of our products are handmade items and may have minor imperfections and/or irregularities. If you would like additional photos of our products before placing an order, please don’t hesitate to contact us.